An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

With a few exceptions, all our ingredients are organic and naturally extracted, ensuring that our products are both safe and effective.

Yes, all of our products are suitable for sensitive skin. Please check the individual product pages for more details on specific formulations.

Most products are similar in their storage needs. Please refer to the product page for specific storage directions.

Some products may contain ingredients that cause allergic reactions. Please check the ingredient list of each product, and don't hesitate to reach out to us with any questions or concerns.

Since our products do not contain synthetic preservatives, the shelf life varies depending on usage and storage conditions. Typically, our products have a shelf life of at least 6 months, with most being suitable for up to a year.

Please review the list of ingredients and consult your doctor. While most of our products are all-natural and should be safe to use, it's always best to seek professional medical advice.

Once your order has been shipped, you will receive an email with a tracking code. You can use this code to track your shipment on the shipper’s website.

Orders are typically processed within 1 business day. Larger orders or those with destinations outside Canada and the USA may take a few extra days.

Shipping costs depend on the number of items, destination, and the shipping provider you select. Some orders may also qualify for free shipping.

You can change your shipping address if the order has not shipped yet. Otherwise, please contact the shipping company directly to make arrangements.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

If your order hasn't arrived, please reach out to your local shipper's office, use the tracking code provided, or contact us for further assistance.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

Yes, we do offer international shipping. Please note that shipping times and costs may vary depending on your location.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes, we do. Please add your P.O. Box in Address Line 2 when checking out.

Customs duties and taxes are destination-specific. Please check with your local customs office for more information.

We accept various payment methods, including credit cards and PayPal. You can choose your preferred payment method at checkout.

You can cancel your order if it has not been shipped yet. Please contact us as soon as possible to request a cancellation.

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

We have a 14-day return policy. You have 14 days after receiving your item to request a return. Please note that certain items, like soaps, soap bars, and personal use items, may not be eligible for returns due to hygienic concerns.

Non-returnable items include perishable goods, custom products, personal care items, hazardous materials, flammable liquids, and gasses. Additionally, sale items and gift cards are not eligible for returns.

To initiate a return, please contact us at hello@terrabath.com. If your return is accepted, we’ll send you a return shipping label and instructions on how to send your package. Items sent back without first requesting a return will not be accepted.

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, your refund will be processed and automatically applied to your original payment method within 10 business days.

To exchange an item, you must first return the original item. Once the return is accepted, you can place a new order for the desired item

Unfortunately, we do not accept returns on sale items or gift cards.

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.