Shipping Policy

Last updated April 30, 2026.

We ship from our Greater Toronto Area studio in Ajax, Ontario with Stallion Express across Canada and to the United States. Tracking is sent to the email on file and is visible in your account the moment a label is created.

Processing times

Orders are typically processed and handed to the carrier within 1–2 business days (Monday–Friday, excluding Ontario statutory holidays). During product launches, sales, or holiday periods, processing can take a little longer; we will note this on the homepage when it applies. Orders to the EU and other international destinations may require additional processing time for customs paperwork.

Shipping methods and rates

Live shipping rates are calculated at checkout based on your address, the weight of the parcel, and the carrier service you choose (Canada Post, Purolator, UPS, Fleet, or USPS through Stallion Express). The exact rate, with any applicable taxes, is itemised on the checkout summary before you confirm payment.

  • Canada (standard): typically 2–7 business days depending on destination.
  • Canada (expedited / express): typically 1–3 business days.
  • United States: USPS via Stallion typically delivers in 3–7 business days.
  • Free standard shipping on Canadian orders over $75 CAD (subject to current promotions).

Local pickup

Pickup from our Ajax studio is available Monday–Friday by appointment. Add a note at checkout or email hello@terrabath.com to schedule a time.

Order tracking

Once your order has been shipped you will receive an email or SMS confirmation with your tracking number. You can also see live status at any time from your account. Status updates flow back from the carrier automatically.

Taxes, customs, and duties

Orders shipped within Canada are subject to applicable federal and provincial sales tax (for Ontario residents, 13% HST). Tax is calculated based on the shipping address and shown on the checkout summary.

For orders shipped outside Canada, the recipient is the importer of record and is responsible for any customs duties, import taxes, brokerage fees, or similar charges levied by the destination country. These charges are not included in the prices or shipping rates shown at checkout. United States orders under approximately $800 USD are usually de minimis and arrive duty-free, but rules can change without notice — please check with your local customs office if you are unsure. We are not registered as an importer in any country other than Canada.

Risk of loss

Title and risk of loss in physical goods pass to you when the carrier accepts the package. However, if your shipment is lost, damaged in transit, or delivered incorrectly, please contact us — we will work with you on a remedy under our Returns & Refunds policy.

Delays

Carrier delays during peak seasons, severe weather, or international customs processing are outside our control. If a shipment shows no tracking movement for an unusually long period, please contact us and we will help follow up with the carrier. If we become aware of a significant delay we will notify you by email or SMS.

Lost, damaged, or incorrect deliveries

Please inspect your package on arrival.

  • Damaged in transit: email returns@terrabath.com with your order number and a clear photo within 7 days of delivery, and we will replace the item or refund you. There is usually no need to ship a broken bottle back.
  • Incorrect item received: contact us within 14 days of delivery and we will arrange a free replacement or refund.
  • Lost in transit / not delivered: first check with the carrier using your tracking number and your local postal office. If the issue persists, contact us within 30 days of the latest tracking update and we will open a trace with the carrier and resolve the issue with you.

Address changes

Please double-check your shipping address at checkout — we cannot be held responsible for parcels delivered to an address you provided in error. If you need to change the address before the parcel ships, contact us as soon as possible at hello@terrabath.com. Once the carrier has accepted the package the address can normally only be changed by contacting the shipper directly using the tracking number.

Questions

For anything shipping-related, email hello@terrabath.com or use the contact form. Our team replies within one business day.